Spa Disclaimer

Reservations

Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment. We do accept walk-in guests; however, please note that availability may not be available.

Parking

When you arrive there is free parking in the garage attached or paid street parking.

Children Policy

For the safety of your children, our staff, and as a courtesy to other clients, Lash + Company asks that you make childcare arrangements prior to your appointment. We require all children are supervised by an adult while at a Lash + Company appointment; children may not be left unattended. Our work is meticulous and requires our estheticians to focus while also using top-grade spa equipment and chemicals.

We hope you can understand this is for your safety, our safety, and the safety of your children. Lash + Company looks forward to serving you and providing the most enjoyable and relaxing spa experience for everyone.

Cancellation Policy

Cancellations or changes to appointments need to be made 24 hours prior to your scheduled appointment. For Eyelash, Permanent Makeup, and Soft Touch services, a 50% charge or $50 for all other services will be applied to your credit card when minimum notification times are not met.  All services are non-refundable.

Arrival

Please check in at the spa reception at least 15 minutes prior to your scheduled treatment to avoid reduced treatment times. A late arrival will result in a shortened treatment to accommodate other guests fairly. We do understand that traffic can be unpredictable please allow time for travel, if you are running late please inform our Spa.  Upon check-in our team will ask you to fill out various intake forms depending on the service type.

Smoking & Alcohol

Smoking and the consumption of alcohol within the Spa are prohibited.

Valuables

We recommend that no jewelry be worn at the Spa. Lash + Company Med Spa and our employees accept no responsibility for the loss of money or valuables of any kind brought into the Spa premises. We kindly ask that you check all belongings before leaving the spa.

Gift-Certificates

Gift certificates for our spa treatments are available.  For more details, please contact our Spa. Each Gift-Certificate is issued with a validity date, please use them before the expiry date.

Refund Policy

Services, treatment packages, and gift certificates purchased are non-refundable.

Return Policy

At Lash + Company we always want our clients to have the upmost satisfaction.  If you are unhappy with a retail purchase simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it for an in-spa credit.

Payment

We accept cash, care credit, and all major credit cards.

General Disclaimer

The spa treatments, services and/or facilities received or utilized at Lash + Company Med Spa, are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that Guests may have. Guests will fully indemnify and hold harmless Lash + Company Med Spa, representatives, agents, staff and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or in connection with the spa treatments, services and/or facilities.