Welcome to Lash and Company Loveland! Whether you’re visiting us for the first time for a fresh set of lashes, a rejuvenating facial, or one of our advanced med spa treatments, we’re here to ensure you feel relaxed, informed, and confident every step of the way.
Before Your Appointment
After booking, you’ll receive a link via email and text to complete your intake paperwork. This helps us tailor your experience and includes:
✔️ Your skincare goals and medical history
✔️Allergy info or skin concerns
✔️Our 24-hour cancellation policy
Can’t you complete it before you arrive? No problem, just come 15 minutes early to finish it in the spa.
When You Arrive
Our Loveland spa is designed with your comfort in mind. Here’s what to know before you come:
- Arrive with clean lashes if you’re booked for lash extensions or fills.
- Arrive with clean, makeup-free skin for facial or skincare services.
- If you’re coming straight from work or another activity, that’s ok! We can easily add a lash bath to your service.
- You’re welcome to use the restroom before your service begins.
- Expect 2 hours for full lash sets, 1 hour for fills, and 60 minutes for facials. Med spa treatments may vary.
Your provider will greet you in the lobby and escort you to a treatment room. Need a blanket, neck pillow, or anything else? Just ask, your comfort is our priority.
During Your Service
We take time to understand your goals and concerns:
- Lash clients: Feel free to bring photos of lash styles you love. Pinterest and Instagram are great for inspo!
- Your provider will review your preferences and offer expert guidance.
- During the service, you can nap, chat (lash therapy is real!), or listen to a podcast or playlist. Whatever helps you relax.
- With your permission, your provider may take before-and-after photos for your client’s file. These are not used for marketing unless you’ve signed a photo release form.
Aftercare + Checkout
Once your service is complete:
- Your provider will walk you through aftercare to ensure the best results.
- We’ll recommend skincare and lash products that support and extend your results.
- Feel free to ask questions. We’re here to help you feel empowered and educated about your service.
At checkout, we’ll confirm your payment preference (card on file or another method) and invite you to book your next appointment to keep your glow going strong.
We’re So Glad You’re Here
At Lash and Company Loveland, we’re honored you’ve chosen us. Whether you’re here for self-care, a confidence boost, or a little of both, we want your first visit to feel like the start of something beautiful.
FAQs for First-Time Clients
Q: What if I’m running late?
Answer: Please give us a call! We’ll always do our best to accommodate you, but services may need to be shortened or rescheduled to stay on schedule.
Q: Can I bring someone with me?
Answer: To keep our environment peaceful and relaxing, we ask that only the client receiving the service enter the treatment room.
Q: Will I see the same provider again?
Answer: Yes! We’re happy to rebook you with the same provider. Just let us know when scheduling.
Q: Do you offer med spa treatments at Loveland?
Answer: Yes! In addition to lash extensions, brow services, waxing, and facials, we also offer Botox, dermal fillers, permanent makeup, laser hair removal, chemical peels, photofacials, microneedling, plasma pen services, and more! Check out our website for a list of our services or give us a call with any questions.
Lash and Company Loveland
1425 W. Eisenhower Blvd. Loveland, CO 80537
Contact us at (970) 775-4857 or book online here to schedule your first visit.